Industry: Music streaming technology 

Tuned Global is a music cloud platform enabling businesses to integrate commercial music or launch licensed streaming experiences across telecom, media, fitness, and gaming. As their footprint expanded across multiple AWS accounts, the team sought to sharpen the efficiency of their security operations. While foundational AWS services were in place, the high volume of alerts created significant operational overhead. This made it difficult to distinguish high-priority risks from routine informational noise. To solve this, Tuned Global partnered with Plerion to bring signal clarity, unified visibility, and AI-assisted remediation to its cloud security posture.

Challenge

Tuned Global’s cloud footprint expanded across multiple AWS accounts, with growing complexity shifting the challenge from basic detection to effective prioritization and resolution.

• Alert fatigue: Security teams spent significant time on manual triage due to a high volume of alerts that lacked severity context.
• Manual remediation research: AWS native tools detected issues but did not provide fix instructions, forcing the team to research every resolution independently.
• Fragmented visibility: There was no "single pane of glass" to view the security health of the entire organization across different development stages and accounts.
• Permission sprawl: Rapid development led to IAM roles accumulating elevated permissions that were difficult to identify and prune systematically.

"The challenge went from detection to prioritisation and resolution. Genuinely important signals were at risk of being buried beneath lower-priority findings." - Yahya Bilal, CTO

Solution‍

To bridge the operational gaps left by native tooling, specifically focusing on contextual triage and automated guidance.

• Centralized dashboard: Consolidated multiple AWS accounts into a single interface for a unified view of organizational health.
• AI-assisted remediation: Deployed Pleri (AI security engineer) to provide tailored resolution suggestions at the point of alert.
• Intelligent filtering: Used risk scoring to surface critical findings while deprioritizing routine informational noise.
• IAM analysis: Integrated structured monitoring to identify and remediate roles with permissions exceeding least-privilege principles.
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Key benefits

Plerion became the central interface for security operations, improving communication between engineering and leadership.

• Faster isolation: Teams can navigate from high-level health scores to specific environment misconfigurations in a few clicks.
• Improved confidence: Contextual suggestions helped the team resolve less common finding types with higher certainty.
• Quantified security: Health scoring provided a continuous, measurable view of security posture over time.
• Scalable hygiene: The team can now systematically address permission sprawl in a way that was previously impractical.
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"Pleri provided immediate, contextual remediation suggestions...eliminating the manual research step that had previously added overhead to every security finding." - Yahya Bilal, CTO

Results

One year after deployment, Tuned Global has achieved measurable improvements in both security posture and operational speed.

• 40% reduction in time spent triaging and reviewing alerts.
• 50% average reduction in research time for incident response through AI suggestions.
• 30% improvement in the speed of identifying IAM risks.
• Eliminated context-switching by consolidating all AWS security reviews into one platform.

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